Your Privacy, Our Priority
We're committed to protecting your data and being transparent about how we use it.
Last Updated: January 1, 2025
Introduction
At AltiorCRM ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our CRM platform.
By using AltiorCRM, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
We collect information you provide when creating an account, including name, email address, phone number, and business details.
Usage Data
We automatically collect information about how you use our platform, including IP address, browser type, device information, and interaction data.
Business Data
Data you input into the CRM system, including customer information, sales records, inventory data, and team information.
How We Use Your Information
Service Delivery
To provide, maintain, and improve AltiorCRM services, process transactions, and manage your account.
Communication
To send you service updates, security alerts, support messages, and administrative communications.
Analytics
To understand usage patterns, improve user experience, and develop new features.
Security
To detect, prevent, and address technical issues, fraud, and security threats.
Data Security
Encryption
All data transmission is encrypted using industry-standard SSL/TLS protocols. Sensitive data is encrypted at rest.
Access Controls
Strict access controls and authentication mechanisms protect your data from unauthorized access.
Regular Audits
We conduct regular security audits and vulnerability assessments to maintain the highest security standards.
Data Sharing
Third-Party Services
We may share data with trusted service providers who help us operate our platform (hosting, analytics, payment processing). These parties are bound by strict confidentiality agreements.
Legal Requirements
We may disclose information when required by law, to protect our rights, or to comply with legal processes.
Business Transfers
In case of merger, acquisition, or sale of assets, your information may be transferred. You will be notified of any such change.
Data Retention
Active Accounts
We retain your data as long as your account is active or as needed to provide services.
Deleted Accounts
After account deletion, we retain certain data for 90 days for recovery purposes, then permanently delete it unless legal obligations require retention.
Backup Data
Backup copies may persist for up to 30 days after deletion from primary systems.
Your Rights
Access & Portability
You have the right to access your personal data and request a copy in a portable format.
Correction
You can update or correct your personal information at any time through your account settings.
Deletion
You can request deletion of your account and associated data. Some information may be retained for legal or legitimate business purposes.
Opt-Out
You can opt out of marketing communications while continuing to receive essential service notifications.
Cookies & Tracking
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and personalize content. Cookies are small data files stored on your device.
Types of cookies we use:
- Essential Cookies: Required for the platform to function properly
- Performance Cookies: Help us understand how you use our platform
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Collect data about platform usage and performance
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality.
Children's Privacy
AltiorCRM is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will take steps to delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our platform
- Updating the "Last Updated" date
- Sending an email notification for significant changes
Your continued use of AltiorCRM after any changes constitutes acceptance of the updated policy.